dispute resolution

Online dispute resolution in consumer matters according to Article 14 paragraph 1 (ODR-VO):

The European Commission provides a platform for online dispute resolution (OS), which you can find at external linkhttps://ec.europa.eu/consumers/odr/ find. The OS platform is a contact point for the out-of-court settlement of disputes arising from online services and purchase processes.

We are not obliged and fundamentally unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

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